The verdict
Evidence note: This is a research-based breakdown of published pricing, documented features, and independent user-rating data. It is not presented as a hands-on test unless explicitly stated.
Research status: Pricing verification is pending. We keep the page available while we improve its evidence.
Zonka Feedback scores 3.8/5 in our comparison model. Based on the available evidence, it's best suited to multi-location & retail businesses and cx teams wanting ai analysis. Strong offline/kiosk coverage. The main trade-offs: no free plan, opaque pricing; high entry price; ai layer is a costly add-on. Pricing starts at $199/mo.
What Zonka Feedback looks like
A live snapshot of Zonka Feedback's site so you can eyeball the look and feel before clicking through.
Pros & cons
- Strong offline/kiosk coverage
- Highly customizable & white-label
- Fast onboarding & support
- No free plan, opaque pricing
- High entry price
- AI layer is a costly add-on
Key features
- Email, SMS, kiosk & in-app surveys
- CSAT/NPS/CES & reputation
- AI theme & sentiment analysis
- Location/branch-level CX
- Closed-loop workflows
- Multilingual white-label
Pricing
Published entry is about $199/mo for Feedback Management, scaling with responses; an AI layer costs more.
| Plan | Monthly | Annual (per mo) | What you get |
|---|---|---|---|
| Feedback Management | $199 | $199 | Omni-channel surveys, CX, reputation |
| AI Feedback Intelligence | $799 | $799 | GenAI analysis, dashboards |
Transaction fees: 0%. Prices verified against Zonka Feedback's pricing page; verify current pricing ↗.
Who should use Zonka Feedback?
Good fit
- Multi-location & retail businesses
- CX teams wanting AI analysis
Look elsewhere
- Small teams wanting a free tool
Weighing the field? See Zonka Feedback alternatives →.
Frequently asked questions
How much does Zonka Feedback cost?
Zonka Feedback starts at $199/mo. Published entry is about $199/mo for Feedback Management, scaling with responses; an AI layer costs more.
Does Zonka Feedback charge transaction fees?
Transaction fees: 0%. You keep the full sale (minus your payment processor).
Who is Zonka Feedback best for?
Zonka Feedback is best for multi-location & retail businesses and cx teams wanting ai analysis. It's less ideal for small teams wanting a free tool.
