Close review
Inside-sales CRM with built-in calling, SMS and email for high-velocity SMB teams
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The verdict
Close scores 4.1/5 in our review. It's best for high-volume inside sales teams and outbound smb sales teams. Calling, SMS and email built into the CRM. The main trade-offs: usage-based calling/sms adds to cost; fewer marketing features than rivals; higher tiers get expensive per seat. Pricing starts at $9/mo.
Pros & cons
- Calling, SMS and email built into the CRM
- Strong for high-velocity outbound sales
- Fast setup with no add-on dialer needed
- Usage-based calling/SMS adds to cost
- Fewer marketing features than rivals
- Higher tiers get expensive per seat
Key features
- Built-in power dialer and predictive calling
- Native SMS and email sequencing
- Sales workflow automation
- Call coaching, recording and reporting
- AI assistant with monthly credits
- Two-way email sync and templates
Pricing
Per-user/seat pricing; entry Solo tier is $9/user/mo billed annually ($19 month-to-month).
| Plan | Monthly | Annual (per mo) | What you get |
|---|---|---|---|
| Solo | $19 | $9 | per user |
| Essentials | $49 | $35 | per user |
| Growth | $109 | $99 | per user |
| Scale | $149 | $139 | per user |
Transaction fees: None (CRM); calling/SMS billed as usage. Prices verified against Close's pricing page; verify current pricing ↗.
Who should use Close?
Good fit: High-volume inside sales teams; Outbound SMB sales teams.
Look elsewhere if: Teams needing a free CRM tier — see Close alternatives.
Frequently asked questions
How much does Close cost?
Close starts at $9/mo. Per-user/seat pricing; entry Solo tier is $9/user/mo billed annually ($19 month-to-month).
Does Close charge transaction fees?
Transaction fees: None (CRM); calling/SMS billed as usage. Factor this in — it often costs more than the monthly fee at volume.
Who is Close best for?
Close is best for high-volume inside sales teams and outbound smb sales teams. It's less ideal for teams needing a free crm tier.